How do I find my order status or tracking link for my Ship to Home order?

You can find your order status and tracking link by logging into your Kodak Moments account.

1) Touch Account

2) Touch Order History

3) Touch order number

Note: This will display your order progress & Tracking link.

          The tracking link will open to the carriers website. 

To find order status or location by logging into your account.

1) Touch Account

2) Touch Order History

3) Touch order number

Order Status will inform you of the current state of your order.

When Ready for pickup status is achieved your order has been

completed. A store location map and store hours are available

for your convenience.

On the Kiosk

Make prints from your device using Direct Print.
1. From the Main screen, touch:
    View all Products
    Or
    Prints from your Phone
2. Select the product you want to make, then select Mobile Devices.
  Or
  Select Prints from Mobile.

3. Touch Use Direct Transfer.

 4. From your device:
 Access your settings.
 Select the Wi-Fi menu.
 Select the Wi-Fi network that matches what appears on the Kiosk screen.

5. Scan the QR Code or go to momentstransfer.com.

6. From your device, tap the Add
Pictures.

On your phone:

7. Select the pictures you want to print.
8. When you are finished selecting your
pictures, tap Done or Add

9. The pictures are transferred from your device
to the Picture Kiosk.

10. Tap Add Pictures if you want to add additional pictures to your order. If you are done selecting pictures,
return to the Picture Kiosk screen.

11. Once your images are sent from your device, they appear on the Kiosk screen. 

Select Continue.

12. Follow the on-screen instructions to
complete the order.

Shipping & Handling:

• Delivery times vary by shipping option you choose.
• Below are estimated delivery times by shipping option.
• Each option has an associated cost applied in shopping cart.

Estimated Ship Timelines

• Standard:   Arrives in 5-9 business days – Tracking to local post office
• Express:     Arrives in 5 business days    – Tracking
• Rush:          Arrives in 4 business days    – Tracking

“Business days” are considered to be Monday through Friday, not including

 holidays or scheduled service interruptions. Please check with your local

 postal service for all observed holidays that may delay receipt of your shipment.

*Items are custom-made to order.  Shipping times are after the item has been made. 

• Login to your account.
• Click on the ‘Projects’ tab to access your saved projects.
• Select the project that you want to order.
• Click ‘Add to Cart’.
• Click ‘Checkout’.
• Add your contact details.
• Click ‘Next’.
• Add your shipping address.
• Add any promo code that you may have.
• Click ‘Apply’.
• Add your payment information.
• Verify your billing address.
• Then place the order. 

What can I do if I am not happy with the quality of my order?

It is very important to us that you are delighted with your order. If the products that you receive are defective in any way, we will do whatever we can to resolve the issue. Please contact us and describe the problem.

Windows Browsers: 

Chrome:  Recommended

Microsoft Edge

FireFox

MAC OS Browsers:

Chrome:  Recommended

Safari 10 + 

FireFox

Microsoft Edge

Credit cards

We accept the following credit cards:

• American Express
• Discover
• MasterCard
• VISA Card

PayPal

• Payments are accepted using PayPal

GooglePay

• Payments are accepted using GooglePay

Ceramic Mug

Microwave safe

Dishwasher safe with a mild detergent.

Stainless Travel Mug

Warning! Do not put in Microwave.

 Hand washing is recommended to maintain the best image quality.

Shipping & Handling:

• Delivery times vary by the shipping option you choose.
• Below are estimated delivery times by shipping option.
• Each option has an associated cost applied to the shopping cart.

Estimated Ship Timelines

• Standard:   Arrives in 5-9 business days – Tracking to local post office
• Express:     Arrives in 5 business days     – Tracking
• Rush:  Arrives in 4 business days    – Tracking

“Business days” are considered to be Monday through Friday, not including

 holidays or scheduled service interruptions. Please check with your local

 postal service for all observed holidays that may delay receipt of your shipment.

*Items are custom-made to order.  Shipping times are after the item has been made. 

Kodak Moments only gets better when you sign up.

 Made For You turns your moments into ready-made keepsakes.

 Receive exclusive offers available only to account holders.

 Save projects to finish later, and quickly re-order past purchases.

 Checkout faster by adding your contact and payment info.

To change your email address connected to your Kodak Moments account:

• Visit KodakMoments.com and login to your account.
• Click on the “Profile” tab.
• Find your email address and update it.
• Click on "Save".

To add more than 20 pages to a Photo Book:

Use the “+” symbol between existing content to insert additional pages.

Kodak Moments Photo Books are currently limited to a maximum of 50 pages.

I ordered prints using my phone.  I tried to check on my order at home on my computer and it says I have no orders. Why?

Answer

The order is unique to the device.  You can check on the order on your phone that you placed the order from.

Also, if the App is removed from the phone, the Order History is also removed.  Reinstalling the App will not bring the Order History back.

I ordered prints using my phone.  I attempted to check on my order on a different phone, (daughter, son, partner)’s phone and it said there were no orders.  (I logged into my account on their phone.)   Why?

 The order is unique to the device.  You can check on the order on your phone that you placed the order from.

Also, if the App is removed from the phone, the Order History is also removed.  Reinstalling the App will not bring the Order History back.

I did not get the email for my order.  I find the Order Number in my Order History on my computer but can’t find the status of my order.  How can I find my Order Status?

Please fill out the Contact Us form and we can send you a link to the Order Status.