FAQs

Order Status & Shipping

• How do I find my order status or tracking link for my Ship to Home?
• How do I find my order status for my Pickup in Store order (Same-Day Prints)?
• Ship to Home: Shipping options
• Ship to Home: When will I receive my order?
• I did not get the email for my order status, how do I find the order status?
• Does Kodak Moments ship to APO/FPO addresses or PO Box?

Product Creation & Quality

• How do I send images to order prints from the KODAK Kiosk?
• Quality issues with an order placed with Kodak Moments
• Are mugs microwave & dishwasher safe?
• How do I add more than 20 pages to a Photo Book?
• What image file types are accepted for uploading?

Accounts & Projects

• How do I order a saved Project?
• Why should I Create an Account?
• How do I Update my Email Address on my Account?
• Benefits of KodakMoments.com Membership and Promo Codes
• I forgot my account password.
• How do I create an account?

System Requirements & Payment

• Minimum System Requirements
• What payment options are available?
• Other Options - Kodak Moments App No Longer Available

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